Terms and Conditions

Effective date: February 7, 2026

This agreement binds the user (hereinafter 'the Client' or 'the Hairstylist') to the AdeleCare platform (hereinafter 'the Company'). By accessing the platform, you accept these terms and conditions without reservation.

1. Service Description

AdeleCare acts exclusively as a technological intermediary connecting Clients and Hairstylist service providers. AdeleCare is not a hair salon and does not provide hairdressing services directly.

2. Hairstylist Status: Public vs. PRO

2.1 Public Hairstylist (Free)

  • No personalized catalog.
  • Intellectual Property: By posting photos, the public hairstylist grants AdeleCare a non-exclusive license for use. Their hairstyles may be selected and performed by other hairstylists on the platform.
  • Non-priority display in search results.

2.2 PRO Hairstylist

  • Access: Subscription of $10/month or referral of 10 active hairstylists (see Art. 3).
  • Benefits: Exclusive private catalog (cannot be reused by competitors), search result priority, free social media marketing by AdeleCare.
  • Earnings: Receives 77% of the listed price (compared to 75% for public status).

3. Referral System

A hairstylist becomes a "Sponsor" if a new hairstylist uses their promo code within 3 days of registration. PRO status is granted for 30 days if the sponsor has at least 10 "active" referrals (having performed at least one service on the platform in the last 30 days).

4. Appointment and Payment Process

4.1 Booking and Deposit

The Client pays a deposit via the platform at the time of confirmation:

  • 23% for a PRO hairstylist
  • 25% for a Public hairstylist
This amount constitutes AdeleCare service fees and is non-refundable in case of cancellation by the client less than 24 hours before the appointment. For cancellations made more than 24 hours before the appointment, a cancellation fee of 10% of the paid amount applies.

4.2 Balance

  • The remaining balance is payable directly to the hairstylist at the service location. AdeleCare is not responsible for disputes regarding the payment of the balance.

5. Loyalty Program

A client who has completed 10 hairstyles via the platform within 12-month from January 1st to December 31st of the same year, is entitled to one free hairstyle from their favorite hairstylist. AdeleCare compensates the hairstylist according to pre-established internal procedures.

6. Responsibilities and Warranties

6.1 For Hairstylists

The hairstylist agrees to provide an accurate description of the hairstyle (maintenance, products, duration). They are solely responsible for the technical quality of the service and compliance with hygiene standards.

6.2 For AdeleCare

  • Obligation of Means: AdeleCare agrees to maintain the platform's functionality but cannot be held responsible for technical interruptions beyond its control.
  • Limitation of Liability: AdeleCare declines all responsibility for physical, material, or hair-related damages resulting from the service. The hairstylist acts as an independent self-employed worker.

7. Content Ownership

Any uploaded hairstyle photo must belong to the hairstylist. Using photos that do not belong to them will result in immediate account suspension without refund.

8. Termination and Suspension

AdeleCare reserves the right to suspend any account in case of referral fraud, inappropriate behavior, or non-payment of the PRO subscription. A PRO hairstylist who cancels their subscription becomes "Public" again, and their private hairstyles enter the platform's shared domain.

9. Tax Provisions (GST and QST)

9.1 Hairstylists' Tax Responsibility: Hairstylists act as independent self-employed workers and not as employees of AdeleCare. As such, it is each Hairstylist's responsibility to determine if they are considered a "small supplier" under tax laws or if they must register for GST and QST.

  • If the Hairstylist is registered for taxes, they are solely responsible for invoicing, collecting, and remitting applicable taxes on the portion of the price paid directly by the Client (the 75% or 77% balance).

9.2 AdeleCare Service Fees: The deposit paid on the platform (23% or 25%) corresponds to the matchmaking services provided by AdeleCare.

  • AdeleCare will collect applicable taxes (GST/QST) on these service fees, in accordance with its own tax status, and remit these amounts to the relevant authorities.
  • A detailed invoice for these service fees will be available in the Hairstylist's client area.

9.3 Collaborative Economy (Tax Administration Act): In accordance with Revenu Québec's requirements for digital platforms, AdeleCare may be required to annually report to tax authorities the gross income generated by each Hairstylist via the platform. The Hairstylist agrees that their information (name, address, total income) will be transmitted to tax authorities upon request or by legal obligation.

10. Governing Law and Jurisdiction

This agreement is governed by the laws of the province of Quebec, Canada. Adelecare is a platform of a registered independent company. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Quebec, QC.